Call Center Representative

Elevait Solutions

Maryland

Remote

USD 15,000 - 18,000

Full time

14 days+

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Job summary

A leading customer service provider is looking for a Call Center Representative (CSR) to work remotely in Maryland. The CSR will handle customer inquiries, providing excellent service and accurate information across various channels. The role requires a high school diploma, two years of call center experience, and strong communication skills. This position is contract-based with opportunities for extensions. Working hours are Monday to Friday, within an 8-hour shift starting from 6 AM CST. Training will be provided.

Qualifications

2 years of experience in a high-volume call center environment.
1 year of experience in the health insurance industry.
Familiarity with medical/dental terminology is a plus.

Responsibilities

Assist providers with coordination of benefits inquiries.
Document all customer interactions thoroughly.
Educate customers on eligibility and benefits.

Skills

Strong written and verbal communication

Organizational ability

Adaptability to a fast-paced environment

Critical thinking and problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Cisco phone systems

Job description

Job Title

Call Center Representative (CSR)

Base Pay Range

$15.00/yr - $18.00/yr

Location

100% Remote in Maryland

Contract

3-Month Contract + Rolling Extensions; Long‑Term Project

Job Summary

The Customer Service Representative (CSR) interacts with customers to handle inquiries, concerns, and requests about products and services across multiple lines of business. The CSR projects a professional company image, delivers superior customer service, and ensures accurate information is communicated through customer contact channels (phone, email, chat, and web portal).

Primary Responsibilities

Assist providers by resolving coordination of benefits inquiries, including enrollment, third‑party liability, and claims attachments.
Interpret and communicate accurate insurance coverage by understanding all processes and systems.
Document all customer interactions thoroughly and completely.
Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Provide direction on using and understanding self‑service tools.
Assist members in locating network dentists or assigning primary care dentists.
Appropriately route inquiries beyond scope to the correct department.
Research and resolve claim payment inquiries and ensure timely follow‑up and resolution.
Maintain compliance with client policies and service standards.
Suggest process improvements and contribute to team success.

Job Requirements

Education: High School Diploma or equivalent.
Experience: 2 years in a high‑volume call center environment; 1 year in the health insurance industry.
Technical Skills: Proficient in Microsoft Office and multiple software systems simultaneously; ability to troubleshoot and set up computer equipment with minimal assistance.
Soft Skills: Strong written and verbal communication; high attention to detail, organizational ability, and teamwork; adaptable to a fast‑paced production environment; excellent critical thinking and problem‑solving skills.

Preferred