Customer Service Representative

NRI, Inc.; Washington (District of Columbia); Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Fully remote

Company-provided computer equipment

11 paid holidays

Paid vacation milestones

Stable team with low turnover

Comprehensive training

Job summary

NRI, Inc. is seeking four Customer Service Representatives (CSRs) to join a fully remote team serving Washington, DC residents. This role offers stable hours, comprehensive training, and a supportive leadership group that values growth and positive customer experiences.

You will handle inbound inquiries, maintain records, and deliver professional service across all interactions. Must reside in Washington, DC, work Monday–Friday, 8:30–4:30, with benefits including holidays and paid vacation after

Qualifications

• Must be a current resident of Washington, DC
• Experience in customer service or call center preferred
• Strong written and verbal communication skills
• Ability to work independently in a remote environment

Responsibilities

• Provide professional customer service support to clients and customers
• Handle inbound inquiries and resolve customer concerns efficiently
• Maintain accurate records and documentation
• Communicate clearly and professionally with customers and internal teams
• Follow established procedures and quality standards
• Manage multiple tasks while maintaining attention to detail
• Deliver a positive customer experience with every interaction

Skills

Customer service

Job description

Customer Service Representative (CSR)

Location: Remote (Candidates must be current Washington, D.C. residents)
Pay Rate: $24.00 - $25.67 per hour
Schedule: Monday through Friday, 8:30 AM to 4:30 PM (30-minute lunch break)
Employment Type: Full-Time

About the Opportunity

We are seeking four Customer Service Representatives (CSRs) to join a highly respected and long-standing remote team. This is an excellent opportunity to work with a supportive management team that prioritizes employee success, provides individualized training, and promotes long-term career stability.

The supervisors leading this team are experienced healthcare professionals who are known for their outstanding communication, mentorship, and commitment to employee development. They recognize that everyone learns differently and provide personalized support to help team members succeed.

What We Offer

• Fully remote work environment
• Company-provided computer equipment
• Competitive pay at $25.67 per hour
• 11 paid holidays beginning on your first day of employment
• One week of paid vacation after six months of employment
• Two weeks of paid vacation after one year of employment
• Stable opportunity with a strong track record of employee retention
• Comprehensive training and ongoing support

Key Responsibilities

• Provide professional customer service support to clients and customers
• Handle inbound inquiries and resolve customer concerns efficiently
• Maintain accurate records and documentation
• Communicate clearly and professionally with customers and internal teams
• Follow established procedures and quality standards
• Manage multiple tasks while maintaining attention to detail
• Deliver a positive customer experience with every interaction

Qualifications

• Must be a current resident of Washington, DC
• Previous customer service, call center, administrative support, healthcare support, or related experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving and customer service abilities
• Ability to work independently in a remote environment
• Strong organizational and time-management skills
• Proficiency with computers and common business software applications
• Reliable internet connection and dedicated workspace

Hiring Process

Qualified candidates will participate in an interview with members of the supervisory team. Hiring decisions are typically made quickly following the interview process. Selected candidates will be required to successfully complete a background check and drug screening prior to employment.

Why Join Us?

This is a rare opportunity to join a team with exceptionally low turnover, supportive leadership, and a positive work culture. We are looking for individuals who are seeking a long‑term opportunity where they can contribute, grow, and thrive in a professional remote environment.