Remote Health Concierge for Senior Care & ALF

RYACO; Atlanta (GA); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

Generous PTO, parental leave, and HSA

Flexible scheduling

Job summary

Ascend Medical is hiring a Full-Time Health Concierge with a primary focus on senior care services, including support for ALF patients. This remote, call center–based role handles inbound inquiries, guides patients from first contact to appointment scheduling, portal setup, and preparation for visits.

CMA or higher certification is preferred. We prioritize candidates in Georgia or Central/Mountain Time Zone states for later-hour scheduling and strong collaboration with clinical teams.

Qualifications

• Clinical background required; CMA certification or higher strongly preferred.
• Experience working with senior populations, assisted living, or primary care is valued.
• Familiarity with insurance verification and healthcare systems.
• Comfortable managing a high volume of inbound calls.
• Proficient in Microsoft Outlook; experience with EHR and Salesforce is a plus.

Responsibilities

• Serve as the first point of contact for senior care patients and families.
• Schedule new patient appointments via phone and digital channels.
• Verify insurance benefits and explain patient cost responsibility.
• Document patient information accurately in the EHR and Salesforce.
• Communicate with clinical teams regarding patient needs.
• Educate patients and families on Ascend services and access to care.
• Provide compassionate, high-touch service tailored to senior populations.
• Support scheduling needs for Assisted Living Facilities, including after-hours coverage.

Skills

Healthcare experience

Senior care knowledge

Call center experience

Customer service orientation

Strong communication

Education

High school diploma or equivalent

CMA certification or higher (preferred)

Tools

Outlook

Salesforce

EHR systems

Job description

Ascend Medical is hiring a Full-Time Health Concierge with a primary focus on senior care services, including support for ALF patients. This remote, call center–based role handles inbound inquiries, guides patients from first contact to appointment scheduling, portal setup, and preparation for visits.

CMA or higher certification is preferred. We prioritize candidates in Georgia or Central/Mountain Time Zone states for later-hour scheduling and strong collaboration with clinical teams.