Remote Health Call Center Agent – Commission Eligible

Dr. Mylissa's Medical Boutique; South Dakota; Hybrid; USD 21,000 - 36,000; Full time

Benefits offered by this job

Bi-weekly pay with commission

Tuition reimbursement

401K

Employee stock purchase program

Job summary

Signify Health is seeking a remote Member Engagement Coordinator to contact members of Medicare Advantage and Medicaid plans, offering and scheduling a free in-home or virtual health evaluation. You will work to meet department productivity, quality, and customer service goals, while adhering to HIPAA guidelines.

This full-time role reports to a Member Engagement Manager and requires 1+ year call center experience or 2+ years general work, a High School Diploma, and a willingness to work in a

Qualifications

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.

Responsibilities

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side‑by‑side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

Skills

Call center experience

Outbound dialing

Communication skills

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Auto dialer

CRM systems

Job description

Signify Health is seeking a remote Member Engagement Coordinator to contact members of Medicare Advantage and Medicaid plans, offering and scheduling a free in-home or virtual health evaluation. You will work to meet department productivity, quality, and customer service goals, while adhering to HIPAA guidelines.

This full-time role reports to a Member Engagement Manager and requires 1+ year call center experience or 2+ years general work, a High School Diploma, and a willingness to work in a