Customer Service Specialist - Remote in Lubbock, TX

Maximus; Lubbock (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training pay increase

Professional development

Tuition reimbursement

401K retirement plan

Health insurance

PTO and holidays

Disability insurance

Life insurance

Employee discounts

Job summary

Maximus is seeking a Customer Service Specialist to support the Health Texas project by delivering customer care and benefits enrollment via telephone, IVR and web-based portals.

We provide paid training and emphasize professional development. This full-time role is hybrid/remote, with onsite start and residency within 70 miles of Lubbock, TX required.

Qualifications

• Experience in a customer service environment.
• Strong verbal and written communication skills.
• Familiarity with IVR and web portals is a plus.

Responsibilities

• Provide customer care and benefit enrollment support via telephone, IVR and web portals.

Skills

Customer service

Communication

Call center

Tools

IVR systems

Web portals

Job description

Maximus is currently hiring Customer Service Specialist to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.

To prepare for this role, Maximus provides paid, comprehensive training that equips you with the highest levels of knowledge and professionalism. We invest in your success from day one! Enjoy a $1/hour pay increase once you have completed training!

These are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home.

This position requires residency in the State of Texas and within a 70-mile radius of Lubbock, TX.

Schedule Details:

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation

Why Maximus?

• Training Completion Pay Increase - Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Competitive Compensation - Bonus opportunities based on performance

References

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