Remote Health Benefits Account Manager

UnitedHealth Group; Draper (UT); Remote; USD 40,000 - 72,000; Full time

Job summary

UnitedHealth Group’s Client Service Manager role is the primary contact for daily account activity and operational needs, handling eligibility, claims, plan setup, and report requests for assigned clients. The position ensures service satisfaction and renewal retention while coordinating across functional areas.

The role offers telecommuting flexibility nationwide, opportunities to influence strategic planning, manage renewals, and upsell added services to clients.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of account management experience, with a minimum of 2 years in Benefits or Health Savings Account Administration.
• Intermediate proficiency with computer skills to perform essential functions, including Microsoft Office.

Responsibilities

• Client contacts responsible for delivering quality operational service
• Provide internal and external status, operational metrics and service level reporting
• Provide issue resolution and service enhancements following proper procedures and process
• Manage issue resolution across functional areas to insure on time delivery
• Responsible for ongoing review of program setup and features
• Provide input into the strategic planning for assigned clients
• Manage contract renewals, fee negotiations, and upsell opportunities for assigned clients
• Responsible for implementing added products and services
• Foster service and system improvements to improve quality and service to clients
• Provide system and operational training for Clients and team members
• Handle ad hoc requests, following proper procedures and processes to ensure quality delivery

Skills

Communication

Project management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

UnitedHealth Group’s Client Service Manager role is the primary contact for daily account activity and operational needs, handling eligibility, claims, plan setup, and report requests for assigned clients. The position ensures service satisfaction and renewal retention while coordinating across functional areas.

The role offers telecommuting flexibility nationwide, opportunities to influence strategic planning, manage renewals, and upsell added services to clients.