Remote Head of On-Site Search & Discovery

Sherwin-Williams; Cleveland (OH); Teletrabalho; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

Sherwin-Williams is seeking a Search & Discovery Manager to define and execute the enterprise search strategy across Sherwin-Williams digital experiences, improving product discoverability, engagement, conversion, and revenue on S-W.com and Pro App. You will own on-site search performance, merchandising, relevance, governance, analytics, and experimentation to drive measurable impact.

The role partners with Digital Merchandising, Product, Technology, Analytics, SEO, Content, and Marketing to

Qualificações

• Bachelor's degree or equivalent experience.
• 3-5 years of experience in eCommerce, search, digital merchandising, product discovery, or related disciplines.
• Strong analytical skills with experience utilizing search and behavioral data to drive decisions.
• Experience influencing cross-functional teams and delivering initiatives through matrixed organizations.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Establish governance, standards, and best practices for search experiences, including management of search relevance, ranking logic, synonym management, keyword mappings, redirects, facets, filters, and search rules to improve product discoverability and customer experience.
• Develop and execute on-site search and search merchandising strategies aligned to customer needs, business priorities, and key customer segments, continuously optimizing the search experience based on performance data, customer behavior insights, and emerging trends.
• Leverage type-ahead searches, trending search terms, customer query behavior, and voice-of-customer insights to identify unmet customer needs, optimize search relevance, and improve product discoverability and conversion.
• Monitor and reduce zero-result searches through query analysis, redirects/synonyms, taxonomy improvements to increase search conversion and engagement.
• Drive continuous improvement of search and product discovery experiences by leading testing and optimization efforts across search results, filtering, and facet navigation, leveraging performance insights to improve relevance, customer decision-making, and business outcomes.
• Partner with Marketing, SEO, Content, and Digital Merchandising teams to leverage customer search insights, align on-site and organic search strategies, and balance customer relevance with business objectives to improve discoverability, engagement, and revenue.
• Collaborate with Product, Technology, and cross-functional stakeholders to prioritize and deliver search enhancements, optimization initiatives, and platform capabilities that improve customer experience, search performance, and business outcomes.
• Evaluate, test, and implement AI-powered search and discovery capabilities, including natural language search, semantic search, generative experiences, and personalization features.

Conhecimentos

Analytical thinking

Cross-functional collaboration

Communication

Formação académica

Bachelor's degree or equivalent

Ferramentas

Algolia

Adobe Commerce Live Search

Constructor

Bloomreach

Descrição da oferta de emprego

Sherwin-Williams is seeking a Search & Discovery Manager to define and execute the enterprise search strategy across Sherwin-Williams digital experiences, improving product discoverability, engagement, conversion, and revenue on S-W.com and Pro App. You will own on-site search performance, merchandising, relevance, governance, analytics, and experimentation to drive measurable impact.

The role partners with Digital Merchandising, Product, Technology, Analytics, SEO, Content, and Marketing to