Director, Digital Product & CX Platforms

Sherwin-Williams; Cleveland (OH); Vor Ort; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Sherwin-Williams seeks a strategic Director of Digital Product to lead CX platforms and services across web and mobile channels. You will drive the product vision, coordinate with technology, UX, marketing, and operations, and guide a team of PMs to deliver scalable platform capabilities that enhance customer experiences and digital growth.

The role emphasizes collaboration, data-driven decision making, and governance of platform investments to achieve measurable business outcomes.

Qualifikationen

• 7+ years' experience in Digital Product Management/leadership with program/portfolio responsibilities.

Aufgaben

• Define long-term product vision, strategy, and roadmap for digital platforms.
• Lead a team of digital product managers for platform products and services.
• Own strategy for foundational digital platforms including commerce and CMS.
• Partner with cross-functional teams to align platform investments with needs.
• Translate objectives into clear roadmaps and delivery priorities.
• Drive portfolio prioritization balancing value, feasibility, risk, and compliance.
• Oversee full product lifecycle from discovery to retirement.
• Establish KPIs to measure platform performance and value.
• Collaborate with Security, Legal, and Operations to ensure standards.
• Build relationships with vendors and service providers.
• Identify opportunities to improve speed to market and trust.
• Monitor industry trends to inform strategy.
• Ensure accessibility, privacy, security compliance across platforms.

Kenntnisse

Data-driven decisions

PM leadership

Stakeholder management

Cross-functional collaboration

Ausbildung

Bachelor's Degree

MBA

Tools

Adobe Experience Cloud

Mobile development tools

Jobbeschreibung

Sherwin-Williams seeks a strategic Director of Digital Product to lead CX platforms and services across web and mobile channels. You will drive the product vision, coordinate with technology, UX, marketing, and operations, and guide a team of PMs to deliver scalable platform capabilities that enhance customer experiences and digital growth.

The role emphasizes collaboration, data-driven decision making, and governance of platform investments to achieve measurable business outcomes.