Search & Discovery Manager

The Sherwin-Williams Company; Cleveland (OH); Remote; USD 90,000 - 140,000; Full time

Job summary

The Sherwin-Williams Company is seeking an on-site Search & Discovery Manager to define and drive the enterprise search strategy across digital commerce experiences, aiming to boost product discoverability, customer engagement, conversion, and revenue on SW.com and Pro App.

You will partner with Digital Merchandising, Product, Technology, Analytics, SEO, Content, and Marketing to shape the roadmap, leveraging analytics and customer insights to optimize relevance, governance, and platform

Qualifications

• Bachelor degree or equivalent experience.
• 3–5 years in eCommerce, search, digital merchandising, product discovery, or related disciplines.
• Strong analytical skills with experience using search and behavioral data to drive decisions.
• Experience influencing cross-functional teams and delivering initiatives through matrixed organizations.
• Excellent communication and stakeholder management skills.

Responsibilities

• Define governance, standards, and best practices for search experiences to improve product discoverability and customer experience.
• Develop and execute on-site search and search merchandising strategies aligned to customer needs and business priorities.
• Leverage type-ahead searches, trending terms, and customer insights to identify unmet needs and improve search relevance.
• Monitor and reduce zero-result searches through query analysis and taxonomy improvements.
• Lead testing and optimization across search results, filtering, and facet navigation to improve relevance and outcomes.
• Partner with Marketing, SEO, Content, and Digital Merchandising to align on-site and organic search strategies.
• Collaborate with Product and Technology to deliver search enhancements and platform capabilities.
• Evaluate, test, and implement AI-powered search and discovery capabilities including natural language and personalization.

Skills

Analytical skills

Stakeholder management

Cross-functional collaboration

Communication

Education

Bachelorʹs degree or equivalent experience

Tools

Algolia

Adobe Commerce Live Search

Constructor

Bloomreach

Job description

TheSearch & Discovery Manageris responsible fordefining and executing the enterprise search strategy across digital commerce experiences to improve product discoverability, customer engagement, conversion, and revenuewithin S-W.com & Pro App. This role owns on-site search performance, search merchandising, relevance optimization, governance, analytics, experimentation, and continuous enhancement of the customer search experience.

This leader serves as the organization's subject matter expert for on-site search and product discovery, partnering closely with Digital Merchandising, Product, Technology, Analytics, SEO, Content, and Marketing teams to shape the search roadmap and deliver measurable business results. Leverages search analytics, customer behavior insights, and experimentation toidentifyoptimization opportunities, improve product discoverability, and reduce friction throughout the customer journey. Owns search performance measurement, executive reporting, and business case development, translating insights into strategic recommendations that inform investment decisions, platform enhancements, and long-term growth initiatives.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations andreputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Role is eligible for employees to work from our Global HQ in Cleveland, Ohio or remote.

SearchOptimization & Merchandising

• Establish governance, standards, and best practices for search experiences, includingmanagementofsearch relevance, ranking logic, synonym management,keyword mappings,redirects,facets, filters, and search rulestoimprove product discoverability and customer experience.
• Develop and execute on-site search and search merchandising strategies aligned to customer needs, business priorities, and key customer segments, continuouslyoptimizingthe search experience based on performance data, customer behavior insights, and emerging trends.
• Leverage type-ahead searches, trending search terms, customer query behavior, and voice-of-customer insights toidentifyunmet customer needs,optimizesearch relevance, and improve product discoverability and conversion.
• Monitor and reduce zero-result searches through query analysis,redirects/synonyms,taxonomyimprovementstoincrease search conversion and engagement.
• Drive continuous improvement of search and product discovery experiences by leading testing and optimization efforts across search results, filtering, andfacetnavigation,leveragingperformance insights to improve relevance, customer decision-making, and business outcomes.
• Partner with Marketing, SEO, Content, and Digital Merchandising teams toleveragecustomer search insights, align on-site and organic search strategies, and balance customer relevance with businessobjectivesto improve discoverability, engagement, and revenue.
• Collaborate with Product, Technology, and cross-functional stakeholders to prioritize and deliver search enhancements, optimization initiatives, and platform capabilities that improve customer experience, search performance, and business outcomes.

• Evaluate, test, and implement AI-powered search and discovery capabilities, including natural language search, semantic search, generative experiences, and personalization features.

Analytics & Performance Management

• Define, monitor, and report on key search performance KPIs,leveragingdata analysis, customer behavior insights, and testing toidentifyoptimization opportunities and measure business impact.
• Develop executive and cross-functional reporting, insights, and business cases that inform investment decisions, platform enhancements, and search optimization priorities, including search-attributed revenue, conversion, engagement, and zero-results performance.

Required:

• Bachelors Degree or equivalent experience
• 3-5years of experience in eCommerce, search, digital merchandising, product discovery, or related disciplines.
• Strong analytical skills with experienceutilizingsearch and behavioral data to drive decisions.
• Experience influencing cross-functional teams and delivering initiatives through matrixed organizations.
• Excellent communication and stakeholder management skills.

Preferred:

• 3-5years of experience in eCommerce, search, digital merchandising, product discovery, or related disciplines.
• Experience managing enterprise search platforms such asAlgolia, Adobe Commerce Live Search, Constructor,Bloomreachor similar technologies.
• Strong analytical skills with experienceutilizingsearch and behavioral data to drive decisions.
• Experience influencing cross-functional teams and delivering initiatives through matrixed organizations.
• Excellent communication and stakeholder management skills.
• Experience developing business cases and presenting recommendations to senior leadership.

Travel

• 10-20%