Remote Hardware Support Engineer for Industrial Printing

HP

Alpharetta (GA)

Remote

USD 90,000 - 120,000

Full time

9 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

HP Indigo is seeking a Hardware Remote Support Engineer to provide advanced remote diagnostics and resolution for complex HP Indigo hardware issues from our Alpharetta support center. You will help customers maximize press uptime, productivity, and operational performance worldwide.

This role blends deep technical expertise with customer engagement, problem-solving, and continuous learning, leveraging AI-enabled tools, data insights, and remote diagnostics to improve service effectiveness.

Qualifications

Minimum 3 years of experience in customer-facing technical support, field service, remote support, or a related technical role.
Experience troubleshooting complex hardware, electromechanical systems, industrial equipment, or similar technologies.
Experience managing technical customer issues and escalations.

Responsibilities

Diagnose and resolve complex HP Indigo hardware issues using advanced remote support tools and diagnostics.
Analyze technical data, customer symptoms, and system behavior to identify root causes and corrective actions.
Drive remote resolution whenever possible, minimizing downtime and supporting HP's Shift-Left service strategy.
Support customers through reactive cases, proactive monitoring alerts, and predictive service notifications.
Utilize technologies such as AI-powered diagnostics, analytics, and mixed reality tools, including HoloLens, to improve support effectiveness and customer outcomes.
Build trusted relationships with customers through proactive communication, ownership, and technical expertise.
Document findings and contribute to HP's technical knowledge portfolio.