Field Service Engineer

HP; Alpharetta (GA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability insurance

Life insurance

Generous time off

Job summary

HP is seeking a Field Service Technician focused on HP Indigo Digital Printing Presses in the greater Georgia area. You’ll travel to customer sites up to 75% of the time, install, configure, maintain, and repair presses, and educate customers on optimal operation.

This full-time role demands strong mechanical/electrical skills, HP Indigo knowledge, and the ability to work independently while delivering exceptional on-site service and customer satisfaction.

Qualifications

• Strong mechanical, electrical, and electronic troubleshooting abilities.
• Knowledge of HP Indigo printing press technology and processes.
• Solid computer/networking skills relevant to field service.

Responsibilities

• Install and configure HP Indigo Digital Printing presses (hardware, software, networks).
• Perform preventive maintenance and troubleshoot issues.
• Educate customers on usage, color management, and best practices.
• Follow installation and escalation plans to meet deadlines and quality standards.
• Use monitoring tools to identify and prevent issues before they affect operations.
• Provide clear updates and maintain high customer satisfaction.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Digital printing tech

Networking basics

Education

High School Diploma or GED

4–6 years field service experience

Tools

HP Indigo printers

Job description

About the role:

This role is for a

HP Indigo Digital

Description -

About the role:

This role is for a Field Service Technician specializing in HP Indigo Digital Printing Presses. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the greater South Carolina area, traveling to customer sites to ensure their digital printing solutions run flawlessly. This is more than a technical role — it’s about building trust, solving problems, and keeping businesses moving, while maintaining high customer satisfaction levels and addressing customer-related issues promptly.

What You’ll Do

• Install & Configure:Set up HP Indigo Digital Printing presses, including hardware, software, and network components.
• Maintain & Repair:Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training:Educate customers on proper usage, color management, and best practices.
• Project Execution:Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support:Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement:Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

What You Bring

• Technical Expertise:
• Strong mechanical, electrical, and electronic troubleshooting skills
• Knowledge of digital printing press technology
• Solid computer/networking skills

Education & Experience

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
• Typical candidate possesses 4-6 years in field service, technical support, or printing press repair
• Excellent communication and problem-solving abilities
• Ability to work independently and under pressure

Other Requirements

• Valid driver’s license and reliable transportation
• Ability to lift, bend, and stoop throughout the day
• Specialized Skills:
• HP Indigo knowledge
• Printing industry knowledge
• Ability to integrate hardware/software solutions

Location:

Candidate must reside in the greater Georgia area. This is a field-based role with 80% travel to customer sites. Travel distances will vary day-to-day. The pay range for this position is $24 to $34 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

75%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”