Field Service Engineer

Hewlett Packard Enterprise; Alpharetta (GA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous paid time off and 13 holidays

Job summary

Hewlett Packard Enterprise is seeking a Field Service Engineer specializing in HP Indigo Digital Printing Presses. You will be on-site providing service, diagnostics, and repairs for customers in the greater Georgia area with 75% travel from your home base.

Responsibilities include installation, configuration, preventive maintenance, and customer training on color management and best practices. Strong mechanical, electrical, and software troubleshooting skills are essential for success in this

Qualifications

• 4–6 years in field service, technical support, or printing press repair.
• Excellent communication and problem-solving abilities.
• Ability to work independently and under pressure.

Responsibilities

• Install and configure HP Indigo presses (hardware, software, network).
• Perform preventive maintenance and troubleshoot electrical/mechanical/software issues.
• Educate customers on proper usage, color management, and best practices.
• Follow installation and escalation plans to meet deadlines and quality standards.
• Use monitoring tools to identify and prevent potential issues.
• Provide clear updates, resolve concerns, and maintain high customer satisfaction.

Skills

HP Indigo knowledge

Printing industry knowledge

Hardware/software integration

Mechanical troubleshooting

Electrical/electronic troubleshooting

Education

High School Diploma/GED

4–6 years field service experience

Job description

Field Service Engineer Description - About the role

This role is for a Field Service Technicianspecializing inHP Indigo Digital Printing Presses. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the greater South Carolina area, traveling to customer sites to ensure their digital printing solutions run flawlessly. This is more than a technical role — it’s about building trust, solving problems, and keeping businesses moving, while maintaining high customer satisfaction levels and addressing customer-related issues promptly.

What You’ll Do

• Install & Configure:Set up HP Indigo Digital Printing presses, including hardware, software, and network components.
• Maintain & Repair:Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training:Educate customers on proper usage, color management, and best practices.
• Project Execution:Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support:Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement:Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

Technical Expertise

• Strong mechanical, electrical, and electronic troubleshooting skills

Education & Experience

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence Typical candidate possesses 4-6 years in field service, technical support, or printing press repair Excellent communication and problem-solving abilities Ability to work independently and under pressure

Other Requirements

• Valid driver’s license and reliable transportation Ability to lift, bend, and stoop throughout the day

Specialized Skills

• HP Indigo knowledge
• Printing industry knowledge
• Ability to integrate hardware/software solutions

Location

Candidate must reside in the greater Georgia area. This is a field-based role with 80% travel to customer sites. Travel distances will vary day-to-day.

Compensation & Benefits

The pay range for this position is $24 to $34 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

Job Details

• Services Schedule - Full time
• Shift - No shift premium (United States of America)
• Travel - 75%
• Relocation - No

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Why Join Us

You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let’s grow together.