On-Site Field Technician – Indigo Digital Printing Presses

HP Inc.; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

HP Inc. in Alpharetta, GA is seeking a Field Service Engineer for HP Indigo Digital Printing presses. You will be the face of HP at customer sites, delivering on-site service, diagnostics, and repairs.

This role emphasizes building trust, solving problems and maintaining high customer satisfaction, with travel to customer sites from a home base in the greater South Carolina area when needed.

Qualifications

• High School Diploma/GED or higher education or demonstrated competence.
• Typical candidate has 4–6 years in field service, technical support or press repair.
• Excellent communication and problem-solving abilities.
• Ability to work independently and under pressure.

Responsibilities

• Install & Configure: Set up HP Indigo Digital Printing presses, including hardware, software, and network components.
• Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training: Educate customers on proper usage, color management, and best practices.
• Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Digital printing presses

Networking basics

Education

High School Diploma / GED

4-6 years field service experience

Job description

HP Inc. in Alpharetta, GA is seeking a Field Service Engineer for HP Indigo Digital Printing presses. You will be the face of HP at customer sites, delivering on-site service, diagnostics, and repairs.

This role emphasizes building trust, solving problems and maintaining high customer satisfaction, with travel to customer sites from a home base in the greater South Carolina area when needed.