Remote Guest Experience Specialist - Reservations & Service

Southern Holiday Homes; Santa Rosa Beach (FL); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Southern Holiday Homes is seeking a Guest Experience Specialist in Santa Rosa Beach, Florida, to provide top-notch service and manage reservations effectively. The ideal candidate will have excellent organizational skills, an ability to professionally engage with guests, and a strong knowledge of the properties offered.

This role requires effective communication and data management, ensuring a seamless experience for our clients. Familiarity with platforms like Streamline, Breezeway, and Airbnb will be beneficial. Flexible work-from-home options are available.

Qualifications

• Impeccable organizational skills and a task-oriented mindset.
• Excellent verbal and written communication skills.
• Standard computer knowledge and typing skills are a must.

Responsibilities

• Perform meticulous data entry, make reservations, answer inquiries, and keep accurate files.
• Respond promptly to incoming calls and address guest inquiries through diverse channels.
• Consistently demonstrate positive and professional rapport with guests.

Skills

Organizational skills

Active listening

Customer service

Computer proficiency

Communication skills

Tools

Streamline

Breezeway

Airbnb

Job description

Southern Holiday Homes is seeking a Guest Experience Specialist in Santa Rosa Beach, Florida, to provide top-notch service and manage reservations effectively. The ideal candidate will have excellent organizational skills, an ability to professionally engage with guests, and a strong knowledge of the properties offered.

This role requires effective communication and data management, ensuring a seamless experience for our clients. Familiarity with platforms like Streamline, Breezeway, and Airbnb will be beneficial. Flexible work-from-home options are available.