Guest Experience Specialist

Southern Holiday Homes; Santa Rosa Beach (FL); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Southern Holiday Homes is seeking a Guest Experience Specialist in Santa Rosa Beach, Florida, to provide top-notch service and manage reservations effectively. The ideal candidate will have excellent organizational skills, an ability to professionally engage with guests, and a strong knowledge of the properties offered.

This role requires effective communication and data management, ensuring a seamless experience for our clients. Familiarity with platforms like Streamline, Breezeway, and Airbnb will be beneficial. Flexible work-from-home options are available.

Qualifications

• Impeccable organizational skills and a task-oriented mindset.
• Excellent verbal and written communication skills.
• Standard computer knowledge and typing skills are a must.

Responsibilities

• Perform meticulous data entry, make reservations, answer inquiries, and keep accurate files.
• Respond promptly to incoming calls and address guest inquiries through diverse channels.
• Consistently demonstrate positive and professional rapport with guests.

Skills

Organizational skills

Active listening

Customer service

Computer proficiency

Communication skills

Tools

Streamline

Breezeway

Airbnb

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Summary

Ready to be our Guest Experience Specialist, providing top-notch service and flawlessly handling reservations? As our ideal candidate, you will need to have impeccable organizational skills and a task-oriented mindset. You must always conduct yourself professionally with active listening skills to ensure our guests are heard and the best accommodations in our portfolio are booked to meet their needs. To do this effectively, it will be important for you to acquire a deep knowledge of the properties we provide, along with their amenities and the surrounding areas, to help our guests make the most informed decision.

Although not required, having experience in reservations, hospitality, or customer service is definitely highly recommended. It’s also crucial that you're comfortable using a computer, and it would be great if you’re familiar with platforms like Streamline, Breezeway, and Airbnb or similar booking systems. This way, you'll be able to hit the ground running!

Responsibilities

• Perform meticulous data entry, make reservations, answer inquiries, and keep accurate files.
• Respond promptly to incoming calls and address guest inquiries through diverse channels – phone, guest messaging, OTAs, & email.
• Consistently demonstrate positive and professional rapport with guests regardless of any issues that may arise.
• Learn and demonstrate in-depth knowledge of our properties, including their locales, communities, amenities, services, and pricing.
• Uphold company policies, rules, and procedures diligently.
• Embrace any other duties as assigned, contributing to our operations running smoothly.

Qualifications

• Organized, task-orientated, & professional - all while providing accurate and efficient customer service to potential and current guests
• Excellent verbal and written communication skills
• Standard computer knowledge and typing skills are a must
• Able to take direction from management and feel confident in making decisions

Flexible work from home options available.