Remote Guest Experience Specialist

GoSaga; United States; On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Health benefits

1-week paid vacation

100% work from home

Competitive pay & flexible schedules

Full-time status at 32 hours per week

Job summary

Squeeze is hiring for a remote customer service specialist to support guests across the United States. You will handle inquiries by email, phone, SMS, and chat, guide users through the app experience, and coordinate with Product and Operations to improve the guest journey.

You should have 3+ years in high-volume B2C customer service, excellent communication, and Zendesk proficiency. The role requires Eastern Time availability, weekends, and a commitment to compassionate, first-class service.

Qualifications

• 3+ years in customer service for a high-volume B2C tech business.
• Excellent people skills and a strong customer service focus.
• Strong written and oral communication skills.
• Outstanding problem solving and troubleshooting abilities.
• Self-starter with ability to multitask in a dynamic startup.
• Zendesk experience of 2+ years; familiarity with Slack, Zenoti, Klaviyo, GoHighLevel, Asana, Stripe, or When I Work.
• Must be able to work Saturdays or Sundays.
• Must be on Eastern Time; preferred in NY, VA or NH.

Responsibilities

• Respond to guest inquiries via email, phone, SMS, and chat.
• Assist guests with using the app for booking, accounts, membership, and payments.
• Bridge guest feedback with internal teams such as Product and Operations.
• Provide fast, professional support to locations nationwide including Operating Partners and shop teams.
• Utilize internal tools from payment portals to scheduling.
• Identify opportunities to improve guest experience and internal processes.

Skills

Customer service

Zendesk

Communication

Problem solving

Multitasking

Self-starter

Tools

Zendesk

Slack

Zenoti

Klaviyo

GoHighLevel

Asana

Stripe

When I Work

Job description

Squeeze is hiring for a remote customer service specialist to support guests across the United States. You will handle inquiries by email, phone, SMS, and chat, guide users through the app experience, and coordinate with Product and Operations to improve the guest journey.

You should have 3+ years in high-volume B2C customer service, excellent communication, and Zendesk proficiency. The role requires Eastern Time availability, weekends, and a commitment to compassionate, first-class service.