Remote Guest Experience Specialist with Elite Service

kozmetickesluzby.vecnakraska.sk - Jobboard; Los Angeles (CA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% work from home

Flexible schedules

Paid sick leave

Health benefits

1-week paid vacation

Job summary

Squeeze Massage is hiring a Guest Experience Representative to provide exceptional service to customers. You will handle inquiries via email, phone, and SMS, ensuring guests have a seamless experience with our app.

The ideal candidate has extensive customer service experience, is tech-savvy, and thrives in a fast-paced environment. Join us to transform the massage experience for guests and enjoy benefits like flexible scheduling and health benefits.

Qualifications

• 2+ years experience in customer service for a high-volume B2C business.
• Strong written and oral communication skills.
• Must be able to work weekends.

Responsibilities

• Respond to guests via email, phone, and SMS.
• Assist guests with app-related inquiries.
• Improve guest experience with feedback.

Skills

Customer service experience

Strong communication skills

Technical proficiency

Problem-solving skills

Experience with Zendesk

Ability to multitask

Tools

Zendesk

Zenoti

Klaviyo

Slack

Job description

Squeeze Massage is hiring a Guest Experience Representative to provide exceptional service to customers. You will handle inquiries via email, phone, and SMS, ensuring guests have a seamless experience with our app.

The ideal candidate has extensive customer service experience, is tech-savvy, and thrives in a fast-paced environment. Join us to transform the massage experience for guests and enjoy benefits like flexible scheduling and health benefits.