Remote Guest Support & Troubleshooting Specialist

Breeze Airways; Utah; Remote; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health, Vision and Dental – Full Time

Health Savings Account with Breeze 100

401K with Breeze Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking a Guest Empowerment Team Member to join a remote, part-time role supporting Guests across multiple digital channels. You will troubleshoot web, app, and third-party issues, guide Guests to self-serve, and collaborate with teammates to resolve escalations with empathy and clarity.

You'll need strong written communication, 3+ years in customer service, and the ability to work nights, weekends, or holidays.

Qualifications

• 3 years of customer service experience.
• Excellent writing skills with emphasis on grammar & spelling.
• Basic proficiency with Microsoft Office 365.

Responsibilities

• Resolve complex situations for Guests.
• Engage in continuous virtual conversations offering solutions.
• Research systems to find root causes of technical difficulties.
• Perform Team Member collaboration functions on rotation.
• Attend regular virtual on-camera meetings and maintain attendance.

Skills

Customer service

Written communication

Typing 50 WPM

Multichannel support

Time management

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Breeze Airways is seeking a Guest Empowerment Team Member to join a remote, part-time role supporting Guests across multiple digital channels. You will troubleshoot web, app, and third-party issues, guide Guests to self-serve, and collaborate with teammates to resolve escalations with empathy and clarity.

You'll need strong written communication, 3+ years in customer service, and the ability to work nights, weekends, or holidays.