Remote Guest Experience Concierge

Essence Journey; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive pay

Flexible scheduling

Training and development

Supportive team environment

Advancement opportunities

Job summary

Essence Journey is seeking a motivated Remote Guest Experience Specialist to join our remote team. You will assist customers with inquiries, scheduling, account updates, and service coordination while delivering professionalism and care.

This role is ideal for someone who enjoys helping people, solving problems, and thriving in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up

Qualifications

• Experience in customer service or related roles.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.
• Proficient with basic computer systems.
• Reliable internet and distraction-free workspace.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Communication

Independence

Remote work

Internet reliability

Attention to detail

Tools

CRM software

Job description

Essence Journey is seeking a motivated Remote Guest Experience Specialist to join our remote team. You will assist customers with inquiries, scheduling, account updates, and service coordination while delivering professionalism and care.

This role is ideal for someone who enjoys helping people, solving problems, and thriving in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up