Remote Growth Account Director, Mid-Market

Fetch; United States; Remote; USD 111,000 - 186,000; Full time

Job summary

Fetch is seeking an Account Director, Growth Mid-Market to lead client relationships, drive revenue, and expand partnerships across the US market. You will own pod revenue, coach teams, and shape strategic conversations using AI-enabled workflows to improve accuracy and client engagement.

This full-time role can be based in a US office or fully remote within the United States, offering exposure to high-impact campaigns and executive-level collaboration with sales counterparts to upsell and

Qualifications

• 8+ years of experience in account management, partnerships, sales support, or a related field.
• Direct industry experience in digital media, advertising, or consumer data.
• Experience driving revenue through renewals, upsells, and client growth conversations.
• Strong organizational and execution skills with the ability to manage multiple priorities.
• Expert in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes.
• Familiarity with AI tools (e.g. ChatGPT, Gemini AI) or automation platforms (e.g. Zapier) and creating new AI-enabled processes.
• Strong communication and collaboration skills.
• Comfort working in dynamic or evolving environments.
• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Own individual revenue targets and contribute to pod revenue goals.
• Develop strategies to retain and grow top-tier partnerships, driving strategic long-term partnerships and success.
• Lead executive-level client relationships as the primary point of contact, facilitating strategic conversations, managing key touchpoints, and building consultative trust through clear communication and consistent follow-through.
• Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team
• Oversee client health by monitoring satisfaction, addressing risks early, and surfacing opportunities to expand relationships
• Ensure the successful execution of partner deliverables such as campaign performance, one-off requests, and analytics requests.
• Collaborate closely with your sales counterpart to identify optimization opportunities, drive upsells, and expand Fetch’s share of partner budgets using data and trend analysis.
• Facilitate the onboarding of new clients and brands, campaign set up, and coordination of materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency.
• Oversee inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Serve as a key internal leader in developing and mentoring new team members. Support AI skill development and AI process adoption across the team
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making.
• Independently provide partners with access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
• Translate data and performance trends into clear, actionable recommendations for clients.
• Independently deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action.
• Oversee revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency
• Play an active role in hiring and shaping Fetch’s partner manager team culture and structure
• Demonstrate Fetch's values with a growth mindset, especially toward new tools and AI-assisted workflows

Skills

Account management

Partnerships

Revenue growth

Data analysis

AI tools

Communication

Collaboration

CRM tools

Education

Bachelor's degree

Tools

Salesforce

Zapier

Job description

Fetch is seeking an Account Director, Growth Mid-Market to lead client relationships, drive revenue, and expand partnerships across the US market. You will own pod revenue, coach teams, and shape strategic conversations using AI-enabled workflows to improve accuracy and client engagement.

This full-time role can be based in a US office or fully remote within the United States, offering exposure to high-impact campaigns and executive-level collaboration with sales counterparts to upsell and