Remote Group Sales Analyst: Contracts & CRM Support

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 46,000 - 50,000; Full time

Job summary

The CHS Analyst, Group Sales at Hyatt Hotels Corporation joins a connected team supporting Central Sales Management and participating hotels. You will administer the group sales lifecycle, prepare contracts, manage rooming lists, and coordinate billing while maintaining blocks and data in Hyatt-approved systems like Envision, Reserve, Opera, and Cvent.

You’ll collaborate across departments to resolve issues and deliver timely reports.

Qualifications

• Minimum one year of experience in hotel operations, sales, reservations, customer service, administrative support, or a related field.
• Ability to work with data and maintain accuracy across multiple systems.
• Strong written, verbal, and interpersonal communication skills.
• Ability to organize and prioritize multiple requests while meeting established deadlines.
• Must have a productive and professional home office workspace.

Responsibilities

• Prepare and maintain group contracts using approved templates and established terms, along with group details, rooming lists, billing instructions, and other required documentation.
• Maintain group blocks, reservation information, event details, and related data in Hyatt-approved systems, including Envision, Reserve, Opera, and Cvent; validate information for accuracy, completeness, and timely distribution.
• Coordinate with CSM, on-property sales, reservations, front office, finance, and operations teams to identify and help resolve discrepancies, escalating exceptions as appropriate.
• Prepare, validate, and distribute routine and ad hoc sales reports to support hotel and Central Sales leader visibility and decision-making.
• Distribute group leads and work assignments received via phone, email, and other designated intake channels across assigned portfolios in accordance with established routing rules, coverage plans, and service standards.
• Research assigned hotels and prepare onboarding materials, system information, and portfolio reference documentation for new or transitioning hotels.
• Organize and prioritize assigned work across multiple hotels and leaders, communicate status, and accelerate time-sensitive requests, risks, or competing priorities as appropriate.
• Cross-train in CSM Business Travel support, including assigned transient rate-loading and distribution-validation activities, and in defined CRM support activities based on business needs and demonstrated proficiency.
• Support consistent processes, accurate data, and efficient service delivery across the CHS Performance Hub.

Skills

Hotel operations

Customer service

Administrative support

Sales coordination

Tools

Envision

Reserve

Opera

Cvent

Job description

The CHS Analyst, Group Sales at Hyatt Hotels Corporation joins a connected team supporting Central Sales Management and participating hotels. You will administer the group sales lifecycle, prepare contracts, manage rooming lists, and coordinate billing while maintaining blocks and data in Hyatt-approved systems like Envision, Reserve, Opera, and Cvent.

You’ll collaborate across departments to resolve issues and deliver timely reports.