Remote CHS Group Sales Analyst

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 46,000 - 50,000; Full time

Benefits offered by this job

Annual hotel stays

Headspace subscription

Family assistance policy with paid PTO

Medical, Dental, Vision, 401K

Job summary

Hyatt Hotels Corporation is seeking an enthusiastic CHS Analyst, Group Sales to support Central Sales Management leaders and participating hotels through accurate, timely administration of the group sales lifecycle. You will prepare contracts, manage group details and rooming lists, coordinate billing information, and maintain blocks in Hyatt-approved systems.

You will join the CHS Performance Hub to provide reporting, distribute leads, and cross-train in Business Travel support and CRM

Qualifications

• Experience Required: Minimum one year of experience in hotel operations, sales, reservations, customer service, administrative support, or a related field.
• Ability to work with data and maintain accuracy across multiple systems.
• Strong written, verbal, and interpersonal communication skills.
• Ability to organize and prioritize multiple requests while meeting established deadlines.
• Must have a productive and professional home office workspace.
• Experience Preferred: Experience in hotel sales, reservations, operations, or group servicing preferred.
• Experience with Envision, Opera, Reserve, Cvent, or similar hotel systems preferred.

Responsibilities

• Prepare and maintain group contracts using approved templates and established terms, along with group details, rooming lists, billing instructions, and other required documentation.
• Maintain group blocks, reservation information, event details, and related data in Hyatt-approved systems, including Envision, Reserve, Opera, and Cvent; validate information for accuracy, completeness, and timely distribution.
• Coordinate with CSM, on-property sales, reservations, front office, finance, and operations teams to identify and help resolve discrepancies, escalating exceptions as appropriate.
• Prepare, validate, and distribute routine and ad hoc sales reports to support hotel and Central Sales leader visibility and decision-making.
• Distribute group leads and work assignments received via phone, email, and other designated intake channels across assigned portfolios in accordance with established routing rules, coverage plans, and service standards.
• Research assigned hotels and prepare onboarding materials, system information, and portfolio reference documentation for new or transitioning hotels.
• Organize and prioritize assigned work across multiple hotels and leaders, communicate status, and elevate time-sensitive requests, risks, or competing priorities as appropriate.
• Cross-train in CSM Business Travel support, including assigned transient rate-loading and distribution-validation activities, and in defined CRM support activities based on business needs and demonstrated proficiency.

Job description

Hyatt Hotels Corporation is seeking an enthusiastic CHS Analyst, Group Sales to support Central Sales Management leaders and participating hotels through accurate, timely administration of the group sales lifecycle. You will prepare contracts, manage group details and rooming lists, coordinate billing information, and maintain blocks in Hyatt-approved systems.

You will join the CHS Performance Hub to provide reporting, distribute leads, and cross-train in Business Travel support and CRM