Group Sales CHS Analyst - Flexible Hours & Growth

Hyatt; Chicago (IL); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Free hotel stays

Flexible schedule

Headspace access

Family assistance policy

Health benefits

401K match

Job summary

Hyatt Corporate in Chicago is seeking a CHS Analyst, Group Sales to support Central Sales Management and participating hotels with accurate administration of the group sales lifecycle. You will prepare contracts, manage group details, rooming lists, billing instructions, and ensure data in Hyatt-approved systems such as Envision, Reserve, Opera, and Cvent.

This role offers exposure to cross-functional teams, opportunities to learn revenue management, and a collaborative culture focused on care

Qualifications

• Minimum one year of experience in hotel operations, sales, reservations, customer service, administrative support, or a related field.

Responsibilities

• Support an assigned portfolio of hotels and CHS leaders through accurate and timely completion of group sales administration activities.
• Prepare and maintain group contracts using approved templates and established terms, with group details, rooming lists, billing instructions, and other required documentation.
• Maintain group blocks, reservation info, event details, and related data in Hyatt-approved systems; validate information for accuracy and timeliness.
• Coordinate with CHS, on-property sales, reservations, front office, finance, and operations to identify and resolve discrepancies, escalating as needed.
• Prepare, validate, and distribute routine and ad hoc sales reports to support visibility and decision-making.
• Distribute group leads and work assignments via phone, email, and other channels according to routing rules and service standards.
• Research hotels and prepare onboarding materials, system information, and portfolio reference documents for new or transitioning hotels.
• Organize and prioritize work across multiple hotels and leaders, communicate status, and escalate time-sensitive requests as needed.
• Cross-train in CSM Business Travel support and CRM activities based on needs and proficiency.
• Support consistent processes, accurate data, and efficient service delivery across the CHS Performance Hub.

Skills

Hotel operations

Sales

Administrative support

Tools

Envision

Reserve

Opera

Cvent

Job description

Hyatt Corporate in Chicago is seeking a CHS Analyst, Group Sales to support Central Sales Management and participating hotels with accurate administration of the group sales lifecycle. You will prepare contracts, manage group details, rooming lists, billing instructions, and ensure data in Hyatt-approved systems such as Envision, Reserve, Opera, and Cvent.

This role offers exposure to cross-functional teams, opportunities to learn revenue management, and a collaborative culture focused on care