Remote GNOC Operations Specialist

TEKsystems; Santa Monica (CA); Remote; USD 49,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k) Retirement Plan

HSA

PTO / Time Off

Job summary

TEKsystems is seeking an Operations Specialist for its Global Network Operations Center (GNOC) in Santa Monica, CA. The contractor will monitor systems, triage incidents, tune monitoring signals, and drive rapid resolution of player-impacting issues across global services.

This role emphasizes collaboration, documentation updates, and continuous process improvement. Ideal candidates are comfortable digging through metrics and logs, possess Linux and networking expertise, and can adapt to

Qualifications

• Love to solve novel and exciting problems.
• Are inspired to make everyone’s job easier by improving workflows.
• Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident.
• Strive to be better, smarter, and faster every day.

Responsibilities

• Monitoring inbound communications from all streams to ensure incidents are identified and tracked.
• Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection.
• Driving player and user impacting issues to resolution.
• Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected.
• Processing routine requests for access, ACL, network, and systems maintenance.
• Adjusting alert triggers to reduce false positive alerts.
• Managing engagement, documentation, and stakeholder communications during critical service outages.
• Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures.
• Building positive and collaborative relationships across the company.

Skills

Linux

Networking

Monitoring tools

AWS

ITIL

Logging

Source control

Tools

Monitoring tools

AWS

Job description

TEKsystems is seeking an Operations Specialist for its Global Network Operations Center (GNOC) in Santa Monica, CA. The contractor will monitor systems, triage incidents, tune monitoring signals, and drive rapid resolution of player-impacting issues across global services.

This role emphasizes collaboration, documentation updates, and continuous process improvement. Ideal candidates are comfortable digging through metrics and logs, possess Linux and networking expertise, and can adapt to