Night GSOC Supervisor - Lead Security Operations

Northland Controls; Town of Pittsford (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Wellness programs

Quarterly bonus

Paid time off

Job summary

Northland Controls is seeking an experienced GSOC Supervisor to join our Global Security Operations Center team in Rochester, NY. You will lead a high-velocity operations center, coaching operators and leads, managing schedules, and ensuring accurate shift pass-downs and client requirements.

You will oversee system administration tasks, test security systems, and coordinate with technical teams to resolve issues, while maintaining excellent service levels and documentation for all incidents and

Qualifications

• 3+ years of GSOC or security operations experience.
• Previous supervisory or people-management experience.
• Experience with physical security technologies (access control, video surveillance, alarms).
• Strong technical aptitude in system administration, troubleshooting, testing, or configuration.
• Experience training and developing employees and giving feedback.

Responsibilities

• Provide day-to-day leadership and support to GSOC Operators and Leads, including coaching, training, performance management, and corrective action when needed.
• Manage team scheduling, shift coverage, timecard approvals, and PTO requests to ensure appropriate coverage.
• Ensure shift pass-downs are accurate and communicated across the team.
• Train and develop Operators and Leads on security systems, GSOC procedures, Zendesk, troubleshooting, testing, and client requirements.
• Perform Level 1 system administration including scheduling changes, access levels, alarm settings, and user accounts.
• Oversee audits for cameras, Panic Button, Code Blue, and client contacts.
• Support onboarding of new client sites by testing security systems and configurations.
• Troubleshoot and coordinate with technical teams to resolve issues.
• Serve as escalation point and document issues clearly.
• Ensure badge photos and GSOC admin tasks are completed on time.

Skills

Leadership

Coaching

Communication

Organizational skills

Problem-solving

Decision-making

Time-management

Education

2 Year Degree

Tools

Zendesk

Access control

Job description

Northland Controls is seeking an experienced GSOC Supervisor to join our Global Security Operations Center team in Rochester, NY. You will lead a high-velocity operations center, coaching operators and leads, managing schedules, and ensuring accurate shift pass-downs and client requirements.

You will oversee system administration tasks, test security systems, and coordinate with technical teams to resolve issues, while maintaining excellent service levels and documentation for all incidents and