Remote FinTech Customer Success Manager

Wasatch Property Management, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Mental health program

Paid time off

Medical leave

Education reimbursement

401k match

Healthcare coverage

Job summary

MarketStar is seeking a Customer Success Team Manager for our US-based remote program focused on financial technology clients. You will lead a team of Customer Success Representatives, coach performance, and drive client outcomes while aligning with company standards.

You will collaborate across departments, manage data-driven metrics, and contribute to revenue growth by identifying opportunities. Strong communication and SaaS/FinTech experience are essential.

Qualifications

• Experience in customer success or account management in a SaaS/FinTech context.
• Proven ability to manage a mid-market book of business.
• Strong communication and presentation skills.
• Proficiency with CRM tools and data analysis.

Responsibilities

• Lead and coach a Customer Success team to hit daily/weekly/monthly targets.
• Manage pipeline and client expectations to drive retention and upsell.
• Collaborate with other CS managers to share best practices.
• Present CS strategies and value propositions to clients.
• Analyze performance data to inform decisions and improve processes.
• Maintain strong client relationships and ensure risk/compliance standards.
• Identify new business opportunities with other departments.
• Hold regular team meetings and 1:1s.

Skills

Customer Success

Account Management

SaaS

Sales Support

Tools

Salesforce

G Suite

Microsoft Office

Job description

MarketStar is seeking a Customer Success Team Manager for our US-based remote program focused on financial technology clients. You will lead a team of Customer Success Representatives, coach performance, and drive client outcomes while aligning with company standards.

You will collaborate across departments, manage data-driven metrics, and contribute to revenue growth by identifying opportunities. Strong communication and SaaS/FinTech experience are essential.