Remote Global Ocean Export Specialist - Bilingual CSR

TempExperts; Miami (FL); Remote; USD 54,000 - 66,000; Full time

Job summary

TempExperts is seeking an Export Customer Service Representative to manage international ocean export shipments and provide customer support throughout the shipping process, coordinating with customers, suppliers, and ocean carriers to ensure accurate documentation, timely bookings, and successful shipment execution. This role covers US-origin and foreign-to-foreign shipments.

The ideal candidate will have strong ocean-shipping experience, fluent Spanish, and the ability to manage multiple

Qualifications

• Fluent in Spanish (reading and speaking).
• Strong focus on customer service and documentation accuracy.
• Ability to manage multiple orders, shipments, and deadlines.

Responsibilities

• Manage orders from entry through carrier booking, shipment documentation, sailing, and final delivery follow-up.
• Coordinate US-origin ocean export shipments to Central and South America.
• Manage foreign-to-foreign shipments where both origin and destination are outside the US.
• Create and maintain ocean carrier bookings, including equipment, schedules, ETD/ETA, cutoffs, routing, and changes.
• Prepare and manage Bills of Lading, commercial invoices, packing lists, certificates of origin, and other docs.
• Coordinate with suppliers on cargo readiness, loading schedules, and deadlines.
• Communicate with customers and suppliers regarding shipment status and actions needed.
• Monitor destination requirements, free time, and detention/demurrage for Latin America shipments.
• Identify and resolve issues with bookings, carriers, documentation, customs, and execution; escalate when needed.
• Maintain accurate records for orders, shipments, bookings, and supporting docs.

Skills

Spanish

Customer service

Documentation

Multitasking

Job description

TempExperts is seeking an Export Customer Service Representative to manage international ocean export shipments and provide customer support throughout the shipping process, coordinating with customers, suppliers, and ocean carriers to ensure accurate documentation, timely bookings, and successful shipment execution. This role covers US-origin and foreign-to-foreign shipments.

The ideal candidate will have strong ocean-shipping experience, fluent Spanish, and the ability to manage multiple