Export Customer Service Representative

TempExperts; Miami (FL); Remote; USD 54,000 - 66,000; Full time

Job summary

TempExperts is seeking an Export Customer Service Representative to manage international ocean export shipments and provide customer support throughout the shipping process, coordinating with customers, suppliers, and ocean carriers to ensure accurate documentation, timely bookings, and successful shipment execution. This role covers US-origin and foreign-to-foreign shipments.

The ideal candidate will have strong ocean-shipping experience, fluent Spanish, and the ability to manage multiple

Qualifications

• Fluent in Spanish (reading and speaking).
• Strong focus on customer service and documentation accuracy.
• Ability to manage multiple orders, shipments, and deadlines.

Responsibilities

• Manage orders from entry through carrier booking, shipment documentation, sailing, and final delivery follow-up.
• Coordinate US-origin ocean export shipments to Central and South America.
• Manage foreign-to-foreign shipments where both origin and destination are outside the US.
• Create and maintain ocean carrier bookings, including equipment, schedules, ETD/ETA, cutoffs, routing, and changes.
• Prepare and manage Bills of Lading, commercial invoices, packing lists, certificates of origin, and other docs.
• Coordinate with suppliers on cargo readiness, loading schedules, and deadlines.
• Communicate with customers and suppliers regarding shipment status and actions needed.
• Monitor destination requirements, free time, and detention/demurrage for Latin America shipments.
• Identify and resolve issues with bookings, carriers, documentation, customs, and execution; escalate when needed.
• Maintain accurate records for orders, shipments, bookings, and supporting docs.

Skills

Spanish

Customer service

Documentation

Multitasking

Job description

Export Customer Service Representative

Miami / Fort Lauderdale, FL Direct Hire | $60,000+ Remote Onsite Meetings | 8:30 AM–5:00 PM

TempExperts is seeking an experienced Export Customer Service Representative to manage international ocean export shipments and provide customer support throughout the shipping process. This position coordinates shipments originating in the United States as well as foreign-to-foreign shipments, working closely with customers, suppliers, and ocean carriers to ensure accurate documentation, timely bookings, and successful shipment execution. The ideal candidate will have strong international ocean-shipping experience, fluency in Spanish, and the ability to manage multiple customer orders, shipments, and deadlines simultaneously. This is a remote position with in-person meetings required in the Miami/Fort Lauderdale area.

Top Responsibilities

• Manage customer orders from initial order entry through carrier booking, shipment documentation, sailing, and final delivery follow-up.
• Coordinate U.S.-origin ocean export shipments to customers throughout Central and South America.
• Manage foreign-to-foreign shipments where both the origin and destination are outside the United States.
• Create and maintain ocean carrier bookings, including equipment requirements, vessel schedules, ETD/ETA, cutoffs, routing, and shipment changes.
• Prepare and manage Bills of Lading, commercial invoices, packing lists, certificates of origin, container and seal information, and other required shipping documentation.
• Coordinate with suppliers regarding cargo readiness, loading schedules, container requirements, booking details, documentation, and shipping deadlines.
• Communicate with customers and suppliers regarding shipment status, documentation, delays, schedule changes, and required actions.
• Monitor destination requirements, free time, detention/demurrage, and other shipment-specific requirements throughout Latin America.
• Identify and resolve issues involving bookings, carriers, documentation, customs, and shipment execution, escalating matters when necessary.
• Maintain accurate and organized records for customer orders, shipments, bookings, and supporting documentation.

Requirements

• Strong experience in international ocean shipping and export logistics is required.
• Proficiency in speaking and reading Spanish is required.
• Experience coordinating ocean export shipments, particularly to Central and South America.
• Working knowledge of Latin American ports, ocean carriers, destination requirements, free time provisions, and regional shipping practices.
• Demonstrated ability to coordinate closely with customers, suppliers, and carriers.
• Ability to manage multiple orders, bookings, documents, and deadlines simultaneously.
• Strong organizational skills, time management, and attention to detail.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, sound judgment, reliability, and a commitment to customer service.

TempExperts is an Equal Opportunity Employer.