Remote Global Enterprise Implementation Lead - Travel Tech

Direct Travel; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Total Rewards Package

Wellness programs

Job summary

Direct Travel is seeking an experienced Enterprise Implementation Project Manager to lead client onboarding and multi-system implementations for corporate travel tech. This client-facing role coordinates internal and external resources, manages risk, and ensures on-time delivery while aligning with contracted scope and best practices.

The ideal candidate has 12-15+ years in related roles, strong communication skills, and experience with travel tech platforms and CRM systems.

Qualifications

• 12-15+ years of experience in client onboarding, system implementation, or operations support; preferably in the corporate travel or SaaS sectors.
• Project Management experience with ability to balance and prioritize deadlines of concurrent projects.
• Proven organizational skills with attention to detail.
• Excellent communication skills, verbal and written (English required, bilingual a plus).
• Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce).
• Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools
• Must be self-motivated and willing to accept change
• Must take ownership of all assigned tasks and project related assignments

Responsibilities

• Lead & drive structured global project team of internal cross functional resources, maintaining outcomes and timely delivery
• Consultative approach to maintain alignment in contracted scope and DT best practice while securing customer participation and engagement
• Own and maintain well documented and organized project plans, schedules with internal and external stakeholders
• Clear and concise communication skills, written and verbal
• Global awareness and business acumen
• Manage project risk by engaging with key stakeholders and document solution and outcomes
• Escalates critical issues to management team members as required
• Maintain understanding and expertise in process flows and related documents for the business
• Assist, as needed, commercial teams in strategic sales presentations where implementation is on the agenda
• Growth mindset in supporting new processes and business progress
• Other duties as assigned

Skills

Project Management

Communication

Organizational Skills

English Proficiency

Cross-functional Collaboration

Stakeholder Management

Tools

Jira

Asana

Smartsheet

Salesforce

Job description

Direct Travel is seeking an experienced Enterprise Implementation Project Manager to lead client onboarding and multi-system implementations for corporate travel tech. This client-facing role coordinates internal and external resources, manages risk, and ensures on-time delivery while aligning with contracted scope and best practices.

The ideal candidate has 12-15+ years in related roles, strong communication skills, and experience with travel tech platforms and CRM systems.