Remote Global Data Community Lead — Slack Engagement

Socket.dev; Oregon (WI); On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

Employee health insurance

Generous PTO and holidays

RSU stock grants

Professional development

Job summary

Fivetran is hiring a dbt Community Manager to lead our global Slack community engagement. You will partner with internal teams to set strategy, create guidelines, and scale moderation while driving activation and retention across regions.

You will build systems for timely announcements, member onboarding, and community storytelling, while surfacing insights to product and marketing teams for impact.

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Experience owning day-to-day operations for a large online community (Slack/Discord/forum) including moderation, member support, and community health.
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.
• Experience building and improving moderation and support workflows (triage, escalation paths, playbooks), including Code of Conduct enforcement.
• Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling).
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes.

Skills

Digital community management

Slack admin

Community strategy

Moderation workflows

KPIs & analytics

Cross-functional collab

Empathy & conflict

Global/ distributed teams

Tools

Slack

Common Room

Analytics tools

Job description

Fivetran is hiring a dbt Community Manager to lead our global Slack community engagement. You will partner with internal teams to set strategy, create guidelines, and scale moderation while driving activation and retention across regions.

You will build systems for timely announcements, member onboarding, and community storytelling, while surfacing insights to product and marketing teams for impact.