Remote Global Administrative Programs Manager

Nubeero Limited; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Stripe is seeking a Manager, Administrative Coordinator Program to lead the global ABP Administrative Coordinators and scale processes for the organization. This remote role works with the ABP Program Manager to support operations, cadence, documentation, and governance across regions.

The role emphasizes program leadership, stakeholder engagement, and driving efficiency through process improvements, with collaboration across leadership and cross-functional teams.

Qualifications

• Experience managing stakeholders and influencing critical client relationships.
• Experience in headcount planning and hiring practices.
• Experience in project and program management.
• Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role.

Responsibilities

• Manage and lead a team of Administrative Coordinators.
• Maintain an understanding of team workload and bandwidth.
• Develop and maintain adherence to the scope of the program and ensure individuals are set up for success.
• Maintain an understanding of team and individual performance and quality of support.
• Develop and maintain program documentation and guidelines.
• Provide regular and frequent feedback and coaching to individual team members.
• Address program escalations, feedback, and concerns.
• Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority.
• Manage the headcount and capacity planning process in partnership with the ABP Program Manager.
• Manage the onboarding and training (and associated logistics) for new Administrative Coordinators.
• Serve as an expert on Stripe- and ABP-related policies and guidelines and enforce with the team—provide guidance and expectations around administrative best practices, tools, and processes.
• Identify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact and drive org-wide strategic improvements.
• Drive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc.
• Draft and distribute comms across the ABP Team and to key stakeholders.
• Ideate and implement process improvements for the global ABP Program.
• Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working.
• Contribute to strategic planning and roadmapping for the global ABP Program.
• Support existing tools, processes, templates, playbooks, and knowledge management efforts.
• Exhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organization.

Skills

Stakeholder management

Headcount planning

Project management

Administrative/Executive support

Job description

Stripe is seeking a Manager, Administrative Coordinator Program to lead the global ABP Administrative Coordinators and scale processes for the organization. This remote role works with the ABP Program Manager to support operations, cadence, documentation, and governance across regions.

The role emphasizes program leadership, stakeholder engagement, and driving efficiency through process improvements, with collaboration across leadership and cross-functional teams.