Global Administrative Programs Manager

Stripe; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Stripe is seeking an Administrative Coordinator to support the global ABP Team and scale operations across regions. You will build processes for scale, support hiring and capacity planning, and collaborate with leadership to drive efficiency and alignment.

As part of the ABP Program, you’ll coordinate onboarding, document governance, and policy enforcement while partnering with the ABP Program Manager to ensure smooth execution of programs and communications.

Qualifications

• Experience managing stakeholders and influencing critical client relationships.
• Experience in headcount planning and hiring practices.
• Experience in project and program management.
• Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role.

Responsibilities

• Manage and lead a team of Administrative Coordinators.
• Maintain understanding of team workload and bandwidth.
• Develop and maintain adherence to the scope of the program and ensure individuals are set up for success.
• Maintain an understanding of team and individual performance and quality of support.
• Develop and maintain program documentation and guidelines.
• Provide regular and frequent feedback and coaching to individual team members.
• Address program escalations, feedback, and concerns.
• Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority.
• Manage the headcount and capacity planning process in partnership with the ABP Program Manager.
• Manage the onboarding and training for new Administrative Coordinators.

Skills

Stakeholder management

Headcount planning

Project & program mgmt

Administrative/exec support

Job description

Stripe is seeking an Administrative Coordinator to support the global ABP Team and scale operations across regions. You will build processes for scale, support hiring and capacity planning, and collaborate with leadership to drive efficiency and alignment.

As part of the ABP Program, you’ll coordinate onboarding, document governance, and policy enforcement while partnering with the ABP Program Manager to ensure smooth execution of programs and communications.