Global Administrative Program Lead

Visa Hunt; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Stripe is seeking an Administrative Coordinator to help scale the ABP Team's operations across regions. You’ll build processes, support hiring practices, and coordinate with leaders to keep programs running smoothly.

You’ll report to the ABP Program Manager and help manage onboarding, documentation, and cross-functional communications, ensuring high-quality administrative support for Stripe leaders. The ideal candidate will have experience managing stakeholders, coordinating headcount and

Qualifications

• Experience managing stakeholders and influencing critical relationships.
• Experience in headcount planning and hiring practices.
• Experience in project and program management.
• Experience as an Administrative or Executive Assistant or deep knowledge of administrative support roles.

Responsibilities

• Manage and lead a team of Administrative Coordinators.
• Maintain an understanding of team workload and bandwidth.
• Develop and maintain adherence to the scope of the program and ensure individuals are set up for success.
• Maintain an understanding of team and individual performance and quality of support.
• Develop and maintain program documentation and guidelines.
• Provide regular and frequent feedback and coaching to individual team members.
• Address program escalations, feedback, and concerns.
• Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority.
• Manage the headcount and capacity planning process in partnership with the ABP Program Manager.
• Manage the onboarding and training for new Administrative Coordinators.
• Serve as an expert on Stripe- and ABP-related policies and guidelines and enforce with the team.
• Identify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact.
• Drive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc.
• Draft and distribute comms across the ABP Team and to key stakeholders.
• Ideate and implement process improvements for the global ABP Program.
• Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working.
• Contribute to strategic planning and roadmapping for the global ABP Program.
• Support existing tools, processes, templates, playbooks, and knowledge management efforts.
• Exhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organization.

Skills

Stakeholder management

Headcount planning

Project management

Administrative support

Job description

Stripe is seeking an Administrative Coordinator to help scale the ABP Team's operations across regions. You’ll build processes, support hiring practices, and coordinate with leaders to keep programs running smoothly.

You’ll report to the ABP Program Manager and help manage onboarding, documentation, and cross-functional communications, ensuring high-quality administrative support for Stripe leaders. The ideal candidate will have experience managing stakeholders, coordinating headcount and