Remote German-Speaking Customer Support Pro

HeadHR; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

HeadHR is seeking a remote Customer Support Agent to handle inquiries about technical issues and product functionality. You will diagnose problems, propose solutions, and provide product information.

Requirements include advanced German, basic English, experience in customer service, knowledge of household appliances, strong communication, reliable internet, and at least 120 hours per month.

Qualifications

• Very good command of German (Advanced).
• Good command of English (Basic).
• Experience in customer service.
• Basic knowledge of household appliances (e.g., washing machine, refrigerator, TV).
• Good communication skills and willingness to learn.
• Stable wired internet connection and a quiet environment for service provision.
• Ability to work with computer tools efficiently.
• Availability of at least 120 hours per month (flexible distribution).

Responsibilities

• Handling customer inquiries regarding technical issues and product functionality.
• Diagnosing reported problems and proposing solutions.
• Providing product-related information.
• Registering requests in internal systems.
• Working remotely with flexible availability within project operating hours (Mon-Fri 9:00-18:00, Sat 10:00-16:00).

Skills

German (Advanced)

English (Basic)

Customer service experience

Household appliances knowledge

Communication skills

Stable internet connection

Computer tools proficiency

Monthly hours ≥ 120

Job description

HeadHR is seeking a remote Customer Support Agent to handle inquiries about technical issues and product functionality. You will diagnose problems, propose solutions, and provide product information.

Requirements include advanced German, basic English, experience in customer service, knowledge of household appliances, strong communication, reliable internet, and at least 120 hours per month.