German-Speaking Education Support Customer Care Specialist

Employers from Greece; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package

Free Greek Lessons

Résumé du poste

Patrique Mercier Recruitment FR is seeking a German-speaking Customer Service Representative in the Education and E-Learning sector. You will engage with clients across phone, email, and chat to support educational resources and platforms.

The role emphasizes helping learners succeed, troubleshooting issues, and upholding high service standards. Fluency in German and English, plus experience in customer service, are prized as you join a team committed to quality and professional growth.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in education or e-learning customer service preferred.
• Strong communication and customer-centric approach.
• Ability to troubleshoot technical issues and provide support.
• Proficiency in customer service software and MS Office.

Responsabilités

• Provide customer service to German-speaking clients via phone, email, and chat.
• Assist with inquiries about courses, enrollment, and online platforms.
• Troubleshoot issues and provide effective solutions.
• Handle feedback and complaints to drive resolution.
• Maintain knowledge of educational offerings and recommend solutions.
• Document interactions to support service improvements.
• Collaborate with internal teams to resolve complex client issues.

Connaissances

German fluency

English fluency

Customer service

Communication skills

Troubleshooting

MS Office

CRM software

Outils

CRM software

Helpdesk software

Description du poste

Patrique Mercier Recruitment FR is seeking a German-speaking Customer Service Representative in the Education and E-Learning sector. You will engage with clients across phone, email, and chat to support educational resources and platforms.

The role emphasizes helping learners succeed, troubleshooting issues, and upholding high service standards. Fluency in German and English, plus experience in customer service, are prized as you join a team committed to quality and professional growth.