Finance German-Speaking Customer Support

Employers from Greece; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment By Nellie is seeking a German-speaking Customer Service Representative for the finance sector. You will handle inquiries from German-speaking clients via phone, email, and chat, delivering high-quality support and building trust with customers.

The role requires fluency in German and English, previous customer service experience, and the ability to manage sensitive financial information with discretion. Training and opportunities for professional growth are provided.

Qualifications

• Fluent in German and English, both written and spoken.
• Experience in customer service, preferably within the finance industry.
• Able to handle sensitive financial information discreetly.
• Proficiency with CRM software and Microsoft Office Suite.
• Strong communication and problem-solving abilities.

Responsibilities

• Deliver exceptional customer service to German-speaking clients in finance via phone, email, and chat.
• Assist customers with inquiries related to financial products, services, and account management.
• Provide clear explanations of financial matters and company policies.
• Handle customer complaints professionally to maintain high satisfaction.
• Collaborate with internal teams to resolve complex inquiries and ensure a seamless customer experience.
• Maintain up-to-date knowledge of financial products and services.
• Document customer interactions and provide feedback to improve service quality.

Skills

German fluency

English fluency

Customer service experience

Communication skills

Discretion with financial information

CRM software experience

Microsoft Office proficiency

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a German-speaking Customer Service Representative for the finance sector. You will handle inquiries from German-speaking clients via phone, email, and chat, delivering high-quality support and building trust with customers.

The role requires fluency in German and English, previous customer service experience, and the ability to manage sensitive financial information with discretion. Training and opportunities for professional growth are provided.