Remote Genomics Customer Support Specialist

Helix OpCo LLC; United States; On-site; USD 70,775,577 - 90,260,352; Full time

Job summary

Helix OpCo LLC is hiring for a remote Customer Service role focused on healthcare interactions. You will resolve inquiries across phone, email, and webforms, handling high-volume work with careful judgment and empathy.

Expected hours are Monday–Friday, 6:00am–6:00pm local time, with 8-hour shifts. A 4-year degree and comfort in regulated data handling are required to succeed in this frontline position.

Qualifications

• 4+ years in customer support, quality, or related role.
• 4-year degree required.
• Comfort in regulated environments handling health and personal information.
• Critical thinking and independent problem solving.
• Warmth and clarity in difficult conversations.
• Fast ramp for new products and tools.
• Ability to juggle many tasks without dropping priorities.
• Team-oriented mindset and collaboration.

Responsibilities

• Resolve customer issues end to end across phone, email, and webform.
• Handle complex cases requiring judgment beyond scripts.
• Reason through ambiguous situations to find the right answer.
• Support multiple products, partners, and customer types.
• Spot patterns in recurring issues and suggest improvements.
• Involve right partners for specialized help and drive resolution.
• Document interactions accurately in the systems.
• Maintain HIPAA privacy and security standards.
• Assist with quality investigations and complaints.

Skills

Customer support

Quality mindset

Regulated environment

Critical thinking

Empathy/communication

Fast learner

Multitasking

Team player

Education

4-year degree

Job description

Helix OpCo LLC is hiring for a remote Customer Service role focused on healthcare interactions. You will resolve inquiries across phone, email, and webforms, handling high-volume work with careful judgment and empathy.

Expected hours are Monday–Friday, 6:00am–6:00pm local time, with 8-hour shifts. A 4-year degree and comfort in regulated data handling are required to succeed in this frontline position.