Remote Customer Operations Specialist - Healthcare Tech

binx health

Cambridge (MA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

binx health is seeking a Customer Operations Specialist to support customers with day-to-day operations, including order processing, onboarding coordination, and basic support. This 100% remote position collaborates with Sales, Customer Success, Technical Support, and Operations to ensure timely, consistent service.

We value 1–3 years in customer service or operations, strong written and verbal communication, and experience with Salesforce or similar systems.

Qualifications

1–3 years of customer service, customer operations, order management, or related experience.
Strong written and verbal communication skills.
Familiarity with fast-paced startup environments and high-priority shifts.
Experience with Salesforce or similar systems preferred.

Responsibilities

Process customer orders and purchase orders and ensure information is accurate.
Provide order confirmations, shipping updates, and tracking information.
Respond to customer emails and phone calls and provide timely follow-up.
Maintain accurate customer, contact, and account information in Salesforce.
Create and update customer support cases and document customer interactions.
Provide basic Level 1 customer support and escalate technical issues when needed.
Coordinate customer onboarding, installation, and training activities.
Support customer follow-up after installation and training.
Assist with returns, replacements, and RMAs.
Monitor open customer requests and follow through until completion.
Work cross-functionally with Sales, Customer Success, Technical Support, and Operations.
Support customer compliance and account follow-up activities as needed.