Remote G/TIMS Tier 1 Support Agent

DSA Inc.; United States; Remote; USD 60,000 - 61,000; Full time

Job summary

DSA Inc. is seeking a Graduate Training Information Management System (G/TIMS) CPSD Agent for a remote role. You will join the G/TIMS support team, providing Tier 1 support to users across MAJCOMs and assisting on-site teammates with troubleshooting. Weekend and nighttime hours are expected for <10% of time.

The role requires DoD Secret Clearance, Security+ CE, and experience with G/TIMS modules and AMC configurations. Excellent customer service and problem-solving skills are essential.

Qualifications

• G/TIMS operational experience.
• MAJCOM operations or similar service experience (AMC/AETC/ACC or equivalent).
• Service Desk experience with customer contact.
• Current knowledge of Air Force Network environments.
• Security+ CE certification.

Responsibilities

• Provide Tier 1 product support for G/TIMS users.
• Respond to user requests via email, phone or other methods.
• Train users on new functionality and assist on-site team with troubleshooting.
• Gather help desk metrics and reports.
• Attend briefs and provide SME input from local team and end users.
• Track and respond to user issues with functional and common service applications, scheduling functions, and provide information for effective use of G/TIMS capabilities.
• Initial entry and updating of work tickets in Redmine.

Skills

G/TIMS experience

Service Desk

Air Force network knowledge

Tools

Redmine

Job description

DSA Inc. is seeking a Graduate Training Information Management System (G/TIMS) CPSD Agent for a remote role. You will join the G/TIMS support team, providing Tier 1 support to users across MAJCOMs and assisting on-site teammates with troubleshooting. Weekend and nighttime hours are expected for <10% of time.

The role requires DoD Secret Clearance, Security+ CE, and experience with G/TIMS modules and AMC configurations. Excellent customer service and problem-solving skills are essential.