Remote Fulfillment Operations Lead

VetClaims LLC; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

VetClaims LLC in the United States seeks an Assistant Manager - Fulfillment Operations to support the Operations Manager in daily department tasks. This hands-on role involves supervising staff, monitoring production and quality, and stepping in when the Manager is unavailable.

Fully remote position with full-time status and exempt classification. You will help train team members, track KPIs, enforce standards, document processes, and coordinate with HR on staffing.

Qualifications

• 2+ years in an operational team environment with some leadership.
• Strong communication and judgment with day-to-day feedback.
• Proven reliability and ability to handle routine decisions.
• Experience in fast-paced, production- or metrics-driven settings.
• Familiarity with HubSpot or similar CRM platforms.
• Proficient in Google Workspace and Microsoft 365.
• Experience using external customer call platforms.

Responsibilities

• Supervise staff daily and monitor attendance and schedules.
• Track production and quality against KPIs and report trends.
• Execute workflows and maintain documentation per guidelines.
• Coordinate with HR on staffing and attendance matters.
• Provide regular updates to the Operations Manager.
• Escalate issues outside guidelines to management.

Skills

Team leadership

Communication skills

Reliability

Attention to detail

Organizational skills

Fast-paced operations

HubSpot familiarity

Google Workspace

Slack

Tools

HubSpot

CRM platforms

Google Workspace

Microsoft 365

Slack

Job description

VetClaims LLC in the United States seeks an Assistant Manager - Fulfillment Operations to support the Operations Manager in daily department tasks. This hands-on role involves supervising staff, monitoring production and quality, and stepping in when the Manager is unavailable.

Fully remote position with full-time status and exempt classification. You will help train team members, track KPIs, enforce standards, document processes, and coordinate with HR on staffing.