Remote Fulfillment Team Lead

PATRIOTCLAIMS LLC; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Medical, dental, vision

401k

Job summary

PATRIOTCLAIMS LLC is seeking an Assistant Manager for the Fulfillment department. This fully remote role reports to the Operations Manager and focuses on supervising staff, monitoring daily production and quality, and keeping processes aligned with established guidelines.

The role emphasizes hands-on leadership, coaching, and proactive issue escalation, with the aim of building toward department leadership while maintaining consistent performance and reliable documentation.

Qualifications

• 2+ years in an operational team environment.
• Demonstrated reliability and sound judgment.
• Strong communication skills for day-to-day feedback.
• Ability to step into leadership temporarily.
• Strong organizational skills and attention to detail.

Responsibilities

• Support the Operations Manager in daily supervision of department staff.
• Step in for the Operations Manager during absences and make routine decisions.
• Coach and provide day-to-day feedback to staff.
• Onboard and train new team members on workflows and tools.
• Flag performance or conduct concerns promptly.

Skills

Operations leadership

Communication

Organization

Team supervision

CRM familiarity

Tools

HubSpot

Google Workspace

Microsoft 365

Slack

Job description

PATRIOTCLAIMS LLC is seeking an Assistant Manager for the Fulfillment department. This fully remote role reports to the Operations Manager and focuses on supervising staff, monitoring daily production and quality, and keeping processes aligned with established guidelines.

The role emphasizes hands-on leadership, coaching, and proactive issue escalation, with the aim of building toward department leadership while maintaining consistent performance and reliable documentation.