Remote Fulfillment & Customer Success Lead

Clearlink; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Flexible time off

Parental leave

Comprehensive life insurance

Employee Resource Groups

Job summary

Clearlink is looking for a highly organized Fulfillment Specialist to join our team and manage relationships with our customer pipeline. The role focuses on driving revenue growth through customer satisfaction and retention, with strong communication and project management skills essential for success.

The ideal candidate will be detail-oriented and proactive, able to work both independently and collaboratively. This position offers a remote-first environment with hybrid requirements for local employees, along with competitive benefits like healthcare and flexible time off.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organizational and time-management skills.
• Proficiency in using CRM software and project management tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving skills and ability to think creatively.

Responsibilities

• Conduct post-fulfillment surveys to ensure customer satisfaction.
• Implement structured communication plans with sold customers.
• Manage contract renewals to ensure retention and satisfaction.
• Increase fulfillment rates by managing orders efficiently.
• Use SMS/email systems for customer milestone updates.

Skills

Strong communication skills

Excellent organizational skills

Proficiency in CRM software

Problem-solving skills

Tools

Project management tools

Job description

Clearlink is looking for a highly organized Fulfillment Specialist to join our team and manage relationships with our customer pipeline. The role focuses on driving revenue growth through customer satisfaction and retention, with strong communication and project management skills essential for success.

The ideal candidate will be detail-oriented and proactive, able to work both independently and collaboratively. This position offers a remote-first environment with hybrid requirements for local employees, along with competitive benefits like healthcare and flexible time off.