Head of Customer Success & Growth (Remote)

GoLinks; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Flexible remote work

Hybrid schedule

Learning stipend

Wellness perks

Job summary

GoLinks is seeking a senior Customer Success leader to own the end-to-end post-sale journey, from onboarding to renewal and expansion. You will define CS strategy, drive adoption, health scoring, and upsell motions while partnering with Sales and Product.

You will hire and build a scalable CS organization, own retention and net revenue retention targets, mitigate churn, and create processes that scale with a fast-moving B2B SaaS startup.

Qualifications

• 7+ years in Customer Success or Account Management at a B2B SaaS company, with leadership experience.
• Track record of owning retention/NRR targets and building scalable CS processes.
• Strong analytical and communication skills with executive presence.

Responsibilities

• Own the end-to-end post-sale customer journey, from onboarding to renewal and expansion.
• Define CS strategy including onboarding, adoption, health scoring, renewals, and upsell motions.
• Own retention and net revenue retention targets while mitigating churn risk.
• Partner with Sales and Product to drive renewals, expansion, and customer feedback.
• Build and lead the customer success function as a key growth engine.

Skills

CS leadership

NRR ownership

Analytical skills

Job description

GoLinks is seeking a senior Customer Success leader to own the end-to-end post-sale journey, from onboarding to renewal and expansion. You will define CS strategy, drive adoption, health scoring, and upsell motions while partnering with Sales and Product.

You will hire and build a scalable CS organization, own retention and net revenue retention targets, mitigate churn, and create processes that scale with a fast-moving B2B SaaS startup.