Fulfillment Specialist (Remote)

Clearlink; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Flexible time off

Parental leave

Comprehensive life insurance

Employee Resource Groups

Job summary

Clearlink is looking for a highly organized Fulfillment Specialist to join our team and manage relationships with our customer pipeline. The role focuses on driving revenue growth through customer satisfaction and retention, with strong communication and project management skills essential for success.

The ideal candidate will be detail-oriented and proactive, able to work both independently and collaboratively. This position offers a remote-first environment with hybrid requirements for local employees, along with competitive benefits like healthcare and flexible time off.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organizational and time-management skills.
• Proficiency in using CRM software and project management tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving skills and ability to think creatively.

Responsibilities

• Conduct post-fulfillment surveys to ensure customer satisfaction.
• Implement structured communication plans with sold customers.
• Manage contract renewals to ensure retention and satisfaction.
• Increase fulfillment rates by managing orders efficiently.
• Use SMS/email systems for customer milestone updates.

Skills

Strong communication skills

Excellent organizational skills

Proficiency in CRM software

Problem-solving skills

Tools

Project management tools

Job description

Who We’re Looking For – Fulfillment Specialist

We are seeking a highly organized and proactive Order Fulfillment Specialist to join our team and take charge of maintaining relationships with our customer pipeline while driving revenue growth. The ideal candidate will possess strong communication skills, exceptional attention to detail, and a proven track record in project management and customer relationship management.

Responsibilities

• Conduct post‑fulfillment surveys and communications to ensure customer satisfaction.
• Implement and maintain a structured communication plan, including 30‑60‑90 day and ongoing outreach with sold customers.
• Offer products and services during monthly check‑ins, responsible for generating new Monthly Recurring Revenue (MRR).
• Manage contract renewals as customer contracts expire, ensuring retention and customer satisfaction.
• Increase fulfillment rates by managing orders from inception to completion/installation.
• Efficiently enter orders into the back‑office system, ensuring accuracy and timeliness.
• Set milestones and proactively reach out to suppliers for updates to ensure timely delivery and installation.
• Utilize SMS/email systems to send reminders to customers regarding milestone updates.
• Proactively resolve cancellations by addressing customer concerns and finding solutions to retain their business.
• Refer customers back to the sales team to pivot to a new solution when necessary.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organizational and time‑management skills.
• Proficiency in using CRM software and project management tools.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Problem‑solving skills and ability to think creatively to find solutions.
• Experience in sales or customer relationship management is a plus.

Benefits and Perks

• Healthcare: low‑cost, competitive health coverage with employer‑paid counseling services.
• 401(k) matching after two months of employment, with employer matching starting at ~3%.
• Lifestyle spending stipends: employer‑paid account for physical, financial, and emotional well‑being expenses.
• Flexible time off: competitive balances that accrue weekly like a paycheck.
• Parental leave: 2 weeks paid during the first year and up to 9 weeks after one year of employment.
• Generous paid holidays and flexible holidays in addition to company paid holidays.
• Remote‑first role with hybrid requirement for those within a 50‑mile radius of Draper, Utah. In‑office collaboration on Tuesdays and Thursdays, with a flexible day on Wednesdays. Remaining workdays are remote.
• Comprehensive life insurance: employer‑paid coverage extending beyond the workplace, including dependents and spouses.
• Employee Resource Groups: opportunities to connect with and celebrate diversity.