Senior Customer Success Lead - Remote, Strategy & Growth

Premier Global Links LLC; California; Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Remote work flexibility

Equity opportunity (subject to terms)

Opportunity to shape CS strategy

High earning potential

Job summary

Premier Global Links LLC is seeking a hands-on Customer Success Lead to deepen strategic client relationships, improve retention, and drive account expansion in a growing healthcare technology company.

The role requires 7-10+ years in customer success or account management, a university degree, and the ability to work remotely with Eastern Time business hours. You will build scalable CS operations, manage onboarding, and collaborate with leadership to shape strategy.

Qualifications

• 7-10+ years in Customer Success or related role.
• Experience owning strategic accounts and driving retention & expansion.
• Experience leading onboarding or software implementations.
• Proven ability to resolve escalations and improve outcomes.
• Experience building scalable CS processes and metrics.
• Experience in early-stage or high-growth startups.
• Available to work ET hours remotely.

Responsibilities

• Own strategic and enterprise customer relationships as primary contact for key accounts.
• Manage client portfolio, strengthen partnerships, and identify upsell/cross-sell opportunities.
• Lead onboarding and implementation from scoping to go-live.
• Resolve escalations and coordinate solutions across teams.
• Build scalable CS processes, workflows, playbooks, metrics, and reporting.
• Set CS performance measures and operating procedures.
• Improve service delivery using customer and operational data.
• Collaborate with leadership to evolve CS strategy as products grow.
• Partner with cross-functional teams to improve outcomes.

Skills

Customer Success

Account Management

Strategic Relationships

Onboarding & Implementation

Data Analysis

Communication

Problem Solving

Remote Work

Team Leadership

Education

Bachelor's degree or higher

Job description

Premier Global Links LLC is seeking a hands-on Customer Success Lead to deepen strategic client relationships, improve retention, and drive account expansion in a growing healthcare technology company.

The role requires 7-10+ years in customer success or account management, a university degree, and the ability to work remotely with Eastern Time business hours. You will build scalable CS operations, manage onboarding, and collaborate with leadership to shape strategy.