Remote Fulfillment & Customer Experience Associate

Y-Axis; Brea, Northern (CA, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring a Fulfillment Colleague in Brea, California. You will participate in omni-channel fulfillment, selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickups.

You will greet customers warmly, resolve issues with professionalism, and support loyalty program enrollment while maintaining store standards and a high level of hospitality.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Familiarity with omni-channel retail fulfillment and safety procedures is a plus.

Responsibilities

• Manage omni-channel fulfillment by selecting, packing, and shipping online orders while assisting with in-store and curbside pickups.
• Engage with customers on the sales floor to provide hospitality, resolve issues, and drive loyalty program enrollment.

Skills

Order Fulfillment

Customer Service

Inventory Management

Retail Sales

Packing And Shipping

Hospitality

Teamwork

Communication

Attention To Detail

Point Of Sale Operations

Merchandising

Problem Solving

Job description

Macy's is hiring a Fulfillment Colleague in Brea, California. You will participate in omni-channel fulfillment, selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickups.

You will greet customers warmly, resolve issues with professionalism, and support loyalty program enrollment while maintaining store standards and a high level of hospitality.