Retail Fulfillment Associate, Brea - Flex

Y-Axis; Brea, Northern (CA, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring a Fulfillment Colleague in Brea, California. You will participate in omni-channel fulfillment, selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickups.

You will greet customers warmly, resolve issues with professionalism, and support loyalty program enrollment while maintaining store standards and a high level of hospitality.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Familiarity with omni-channel retail fulfillment and safety procedures is a plus.

Responsibilities

• Manage omni-channel fulfillment by selecting, packing, and shipping online orders while assisting with in-store and curbside pickups.
• Engage with customers on the sales floor to provide hospitality, resolve issues, and drive loyalty program enrollment.

Skills

Order Fulfillment

Customer Service

Inventory Management

Retail Sales

Packing And Shipping

Hospitality

Teamwork

Communication

Attention To Detail

Point Of Sale Operations

Merchandising

Problem Solving

Job description

Brea, California, United States - Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

21.46

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order Fulfillment, Customer Service, Inventory Management, Retail Sales, Packing And Shipping, Hospitality, Teamwork, Communication, Attention To Detail, Point Of Sale Operations, Merchandising, Problem Solving

Retail

Description

Description Be part of an amazing storyMacy’s is more than just a store. We’re a story. One that’s captured the heartsand minds of America for more than 160 years. A story about innovations andtraditions…about inspiring stores and irresistible products…about the excitementof the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving DayParade. We’ve been part of memorable moments and milestones for countlesscustomers and colleagues. Those stories are part of what makes this such aspecial place to work.Job OverviewAs a Fulfillment Colleague, you will play a key role in creating a seamless andpersonalized shopping experience for our omni-channel customers. This rolecombines sales floor engagement with back-of-house fulfillment responsibilities- selecting merchandise, packing and shipping online orders with care, andassisting with in-store and curbside pickup.You’ll greet customers with genuine hospitality, resolve issues withprofessionalism, and ensure each interaction is smooth and positive. Yourattention to detail, teamwork, and commitment to operational excellence willhelp drive sales, strengthen customer loyalty, and support overall storesuccess.This role goes far beyond just being a behind-the-scenes support colleague.Here, the customer is at the heart of everything we do - every day, all day. Ifyou're passionate about selling, reaching goals, working as a team, and creatingamazing experiences through genuine hospitality, this could be the perfect fitfor you!

How our Fulfillment and Receiving Colleagues spend their day…

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride and greet teammates with a warm hello.Before getting started, they review their goals, learn about new products andpromotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results.
• On the floor, they focus on the customer - from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment.
• Throughout the day, they maintain a shoppable spaceby recovering the floorand fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves.
• They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. Behind the scenes, they wrap up their day by organizing the stockroom, completing orders, and setting the team up for the next day’s success.
• We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here[https://employeeconnection.net/CareerSiteMedia/2024_2025_BAAG_Macys_Bloomingdales.pdf].

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic,inclusive environment with competitive pay and benefits. Enjoy comprehensivehealth and wellness coverage and a 401(k) match to invest in your future.Prioritize your well-being with paid time off and eight paid holidays. Grow yourcareer with continuous learning and leadership development. Plus, buildcommunity by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial adviceAccess the full menu of benefits offerings here[https://employeeconnection.net/CareerSiteMedia/2024_2025_BAAG_Macys_Bloomingdales.pdf].

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00

Responsibilities

• Manage omni-channel fulfillment by selecting, packing, and shipping online orders while assisting with in-store and curbside pickups. Engage with customers on the sales floor to provide hospitality, resolve issues, and drive loyalty program enrollment.