Retail Fulfillment Specialist — Online & In-Store

Macy's; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Fulfillment Colleague in Florida to blend on-floor engagement with back-of-house fulfillment. You will pick, pack, and ship online orders while assisting customers with store services, curbside pickups, and in-store transactions.

You will greet customers with hospitality, resolve issues professionally, and help drive sales through friendly interactions and accurate order fulfillment. Join Macy's to contribute to a seamless omni-channel experience.

Qualifications

• Availability for days, evenings, weekends and holidays with regular attendance.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Meet daily sales goals and contribute to loyalty programs.

Responsibilities

• Greet customers and provide genuine hospitality on the sales floor and at pickup areas.
• Resolve customer issues professionally to ensure a smooth shopping experience.
• Assist with online order fulfillment, packing, shipping, and curbside pickup.
• Maintain organized stockroom, tag items, and recover floor and fitting rooms.
• Promote Macy's Loyalty benefits and credit accounts where appropriate.

Skills

Customer service

Communication

Teamwork

Sales goals

Credit accounts

Loyalty programs

Adaptability

Tools

Cash register

Handheld devices

Job description

Macy's is seeking a Fulfillment Colleague in Florida to blend on-floor engagement with back-of-house fulfillment. You will pick, pack, and ship online orders while assisting customers with store services, curbside pickups, and in-store transactions.

You will greet customers with hospitality, resolve issues professionally, and help drive sales through friendly interactions and accurate order fulfillment. Join Macy's to contribute to a seamless omni-channel experience.