Remote Front Desk & Patient Coordinator

RCM Staff LLC; United States; Remote; USD 38,000 - 65,000; Full time

Job summary

RCM Staff BPO is seeking a full-time Front Office and Patient Coordinator to support a rheumatology practice based in Texas. You will be the first contact for new patients, verify benefits, confirm acceptance of insurance, secure referrals and records, and book visits in the EHR.

Collaboration with the in-office front desk occurs via Microsoft Teams to handle calls and overflow tasks. This role requires a confident phone presence with U.S.

Qualifications

• At least 2 years of U.S. healthcare insurance experience.
• Experience with eligibility verification and patient scheduling.
• Experience handling inbound calls with U.S. patients.
• Understanding of referral requirements for managed care plans.
• Familiarity with commercial insurance and government health plans.
• Experience using payer portals and insurance websites.
• Strong written and spoken English; professional phone communication.
• Excellent attention to detail and follow-up skills.
• Ability to work independently and manage multiple patient accounts.

Responsibilities

• Verify eligibility and benefits for new and scheduled patients, including copays and deductibles.
• Confirm that each patient’s insurance plan is accepted before scheduling.
• Determine referral requirements and obtain referrals for plans that require them.
• Request and collect chart notes, lab results, and imaging from referring providers.
• Schedule new patients into designated new patient slots.
• Answer overflow calls and accept transferred calls from the front desk.
• Stay connected with the front desk via Teams to relay messages and flag urgent items.
• Document verification results, referral status, and call notes in the EHR.
• Follow up on missing referrals or records so appointments are not delayed.
• Protect patient information and follow HIPAA requirements.

Skills

U.S. healthcare insurance

Eligibility verification

Patient scheduling

Phone communication

HIPAA compliance

Remote work

Microsoft Teams

Tools

AthenaOne

Payer portals

EHR systems

Microsoft Teams

Job description

RCM Staff BPO is seeking a full-time Front Office and Patient Coordinator to support a rheumatology practice based in Texas. You will be the first contact for new patients, verify benefits, confirm acceptance of insurance, secure referrals and records, and book visits in the EHR.

Collaboration with the in-office front desk occurs via Microsoft Teams to handle calls and overflow tasks. This role requires a confident phone presence with U.S.