Remote-Friendly Patient Care Liaison

Accendra Health; Memphis (TN); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health in Memphis is seeking a dedicated team member to maintain relationships with current accounts and ensure patients have the necessary equipment for home healthcare. The role emphasizes strong communication, problem solving, and proactive coordination of orders, documentation, and scheduling.

The position requires a valid driver’s license, a high school diploma, and at least 2 years of related experience.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

Skills

Account management

Customer service

Communication

Problem solving

Driving license

English proficiency

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health in Memphis is seeking a dedicated team member to maintain relationships with current accounts and ensure patients have the necessary equipment for home healthcare. The role emphasizes strong communication, problem solving, and proactive coordination of orders, documentation, and scheduling.

The position requires a valid driver’s license, a high school diploma, and at least 2 years of related experience.